Umpqua Hot Tub delivers superb customer service. Jo, and our staff deliver nothing but the best and friendliest customer service. Umpqua Hot Tub has knowledgeable sales staff, Our staff is well trained in water treatment and Filter selection. If you are thinking of purchasing a new tub but would like to try it out before purchasing, comedown to our store, we have the only private wet soak room in Douglas County.We have an excellent, well trained and efficient delivery crew. With our outside delivery crew you will not have to worry about your tub placement. Bill and his crew will safely deliver your Dimension 1 spa to its new home.